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Welcome to Koh Lanta Island, Thailand - Hotels and Bungalows Guide
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you are here >> http://www.ko-lanta-island.net/terms.htm |
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General Booking Terms and Conditions
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All our prices
are in Thai Baht, calculated per room and valid
for the indicated period. The prices include service
charge and applicable government taxes.
After receipt
of your reservation, we will send a confirmation
to you together with the exact costs of your arrangement.
Should our offer
meet your requirements kindly confirm back to
us by e-mail or fax and remit the equivalent to
3 (three) night's accommodation to confirm your
booking.
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If you want to
make payment with your American Express card,
we will e-mail our "Credit Card Authorisation"
form together with the confirmation of your booking.
Please fill in all required information, sign
and fax the form to
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(++66)
7652 1735 Attn: Island-Network Ko Lanta
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If your
reservation is some time in advance, you
can also return the form by air mail to
Island-Network Ko Lanta, P.O. Box 158, Phuket
83000, THAILAND. Air mail letters normally
reach us within one week.
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In both cases,
it is not necessary to send additional papers,
the "Credit Card Authorisation" form
is sufficient. On receipt Island-Network Ko Lanta
will mail, fax or e-mail the vouchers for hotel
accommodation and requested transfers as per the
value of your payment to you immediately.
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The final
balance for all services requested must be received
7 (seven) days prior to arrival.
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This way of payment
is only possible for American Express
cards.
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If
you want to make payment from your PayPal account,
or using your credit card via PayPal, please go
to the mainpage of www.ko-lanta-island.net after
you received the confirmation of your booking.
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Click the PayPal
button in the upper left corner and send us a
confirmation that you are prepared to pay the
amount shown in the confirmation. We will then
send a "Request Money" showing this
amount to your e-mail address, so you can arrange
payment via PayPal. Please note that our PayPal
account is under the name of South Orchid (Thailand)
Co., Ltd.
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On receipt of your payment, Island-Network
Koh Lanta will mail, fax or e-mail the vouchers
for hotel accommodation and requested transfers
as per the value of your payment to you.
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The final balance for
all services requested must be received 7 (seven)
days prior to arrival.
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Should you prefer
to pay by bank remittance, please advise your
bank to send the payment by SWIFT to the account
mentioned in the confirmation. Please make sure
that the costs of the remittance are paid on your
side, this is not our responsibility.
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As banks
in Thailand are not able, to provide any information
about the sender of incoming payments
(domestic and overseas), we have to request a
copy of your signed and stamped remittance order
to be sent to us by fax or mail. This is your
responsibility, otherwise we do not know, from
whom we received payment and might cancel your
booking.
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Payments, that
are not accompanied by a copy of the remittance
order are treated as unpaid bookings, because
we cannot find out, who sent this amount to our
account.
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Please fax to
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(++66)
7652 1735 Attn: Island-Network Ko Lanta
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>If your
reservation is some time in advance, you
can also send a copy of your signed and
stamped remittance order by air mail to
Island-Network Ko Lanta, P.O. Box 158, Phuket
83000, THAILAND. Air mail letters normally
reach us within one week.
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In both cases,
it is not necessary to send additional papers,
a copy of the remittance order, stamped by the
bank, is sufficient. On receipt Island-Network
Ko Lanta will mail, fax or e-mail the vouchers
for hotel accommodation and requested transfers
as per the value of your payment to you immediately.
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The final
balance for all services requested must be received
14 (fourteen) days prior to arrival.
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Any booking,
not fully paid before arrival, will be cancelled
resulting in the loss of your deposit and the
reservations made at the resorts. We
regret, but we cannot arrange meetings in the
different resorts to collect payments with customers,
that most often do not show up at the time agreed.
It is also not the responsibility of the resort
to collect payment from guests who have booked
at discounted rates through a travel agency.
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Any booking,
that concerns the period from 20 December to 10
January, has to be fully paid before 15 November,
otherwise we will release the reservations made
without further notice and any deposit payment
made will be forfeited. Please understand, there
might be other customers in need of rooms for
this period.
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Should you have
to cancel a booking due to unforeseen circumstances,
the following cancellation fees apply depending
on the seasonality of each hotel:
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Low
Season (normally the period from
May to October) up to 10 days before expected
arrival time 1 night charge, less than 10
days before expected arrival time 2 nights
charge.
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High
Season (normally the period from
November to April) up to 30 days before
expected arrival time 1 night charge, less
than 30 days, but more than 15 days before
expected arrival time 2 nights charge. Less
than 15 days, but more than 7 days before
expected arrival time 3 nights charge. Less
than 7 days before expected arrival time
50% charge.
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Peak
Season (normally the period from
10 or 20 December until 10 or 31 January)
up to 15 November 1 night charge. After
15 November but more than 30 days before
expected arrival time 3 nights charge. Less
than 30 days, but more than 15 days before
expected arrival time 50% charge of full
amount. Less than 15 days before expected
arrival time the hotel will request full
payment for the whole period booked and
there is no refund.
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Should
you cut your stay short after arrival to the hotel,
there will be a 1 night extra charge (over your
actual stay) during low season and no refund for
the unused nights during high and peak season.
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Payments made
already will be refunded by deducting the costs
for the remittance to your account.
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© 1999-2011 Island-Network Koh Lanta; all rights reserved.
P.O. Box 158, Phuket Town, Thailand 83000
Tel.: (++66) 8 9459 5219 | Fax: (++66) 7652 1735 | E-mail: info@ko-lanta.com
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Other Beach Destinations:
Koh
Chang | Koh
Samui | Koh
Phuket | Khaolak
| Krabi
| Phi
Phi
Other Travel Destinations:
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Hin | Pattaya | North
Thailand | South
Thailand | Nature
Trips
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